Shipping Policy
Orders placed on this website are sent via Brazilian Courier Services to all countries, within 2 working days of receiving confirmation of payment from the institution responsible for its collection.
To check the price and delivery time, choose which items you want to buy and click on "Add to Cart". Then enter your ZIP code and the cost and time will be calculated automatically. Please
note:
- The deadline for the delivery starts to count after the payment approval. As soon as your payment is approved you will be notified by e-mail;
- All orders are subject to analysis and approval, which may cause delays in payment confirmation;
- The delivery time estimated includes the time taken to process the order and also for the product to be delivered by the carrier. There may be delays.  

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Delivery policy
1) Delivery time:
The deadline for the delivery indicated on the order starts to count from the time of identification of the payment, which varies according to the payment method:
- Credit Card, Pix, Paypal between four (4) and seventy-two (72) working hours
- Cash Deposit or Cash Transfer: up to four (4) working hours after sending the receipt
- Boleto Bancário: after clearing
Therefore, if you are urgent in receiving the products, we suggest making the payment via Credit Card, Cash Deposit or Cash Transfer.
Deliveries take place from Monday to Friday from 8am to 6pm. In some ZIP code bands in some cities, deliveries may take place on Saturdays during business hours. If the customer is absent or if there is a need to confirm the address and/or name of the recipient, or even if the box is held at the Tax Office of the destination state for inspection purposes, counting of the delivery time is paused.

2) Situations in which the order is not delivered as planned
2.1 - Incorrect or incomplete registered delivery address
The address considered for delivery purposes is the address registered in the customer's account and selected as the delivery address when the order is placed.
This address will appear on the copy of the sales order/receipt sent to the customer via e-mail. If the address registered by the customer is incomplete or incorrect, the order will be returned to the seller. The customer will then be notified and a new shipping fee will be charged for reshipping the products.

2.2 - Change of address after the order has been finalized
Under no circumstances will it be possible to change the delivery address after the sales order has been finalized. If the order has been placed with an incorrect or incomplete address, the customer must contact me by e-mail at maxflores@tinybard.art within 1 hour of completing the order informing me of what has happened so that the possibility of making the change can be analyzed, subject to an updated shipping fee according to the change in delivery area. If contact is made after 1 hour, the order may be sent to the incorrect or incomplete address provided by the customer. In this case, it will be necessary to wait for the box to be returned so that reshipment can be arranged and the customer will be charged a new shipping fee.

2.3 - Parcels detained at the border between states
The Tax Office of the destination state may detain the goods. In such cases, the customer must go to the Tax Office to settle any pending tax debts and pick up the goods. If the customer chooses not to pick up the goods at the Tax Office, I will not be able to refund the value of the order.

2.4 - Delivery delays
E-commerce is not free from the risk of delivery delays. Unfortunately, there are many factors that can cause unexpected delays. Once a delivery delay has been detected, I will make every effort with logistics partners to demand speedy delivery. Therefore, when making a purchase from my online store, the customer is aware that delivery delays may occur. In the event of a delay, the customer is aware that they can request cancellation of the order and a refund of the amount paid at any time by emailing maxflores@tinybard.art. They cannot subsequently make legal claims about delays in delivery.

3) Situations in which the package has been damaged while in the possession of the transport company
In the event that the package has been damaged while in the possession of the logistics partner or even in the event that the box delivered by the carrier does not contain information identifying the seller, the customer must reject the delivery so that the damaged or suspicious box can be returned to the seller. Once the damage to the product has been confirmed, I will send it back to the customer free of charge. If, instead of being rejected, the package is received by the customer, a resident or an employee of the condominium and is damaged, violated or even in a box without the seller's information, it will not be possible to refund or resend the products.

4) Situations in which the contents of the order differ from the items in the order
In the event of a discrepancy between the contents of the order and the order received, the customer must contact me by e-mail within 48 hours of receiving the goods. I will analyze the case and get back to you within 2 working days. Under no circumstances will I be able to accept claims for discrepancies between the contents of the order and the order received for products that were delivered more than 48 hours ago.

5) Situations in which the customer requests cancellation of the order and
reimbursement
If the request for cancellation and reimbursement occurs within the delivery period, only the value of the products will be reimbursed, since the logistics partner charges for the delivery service at the time of collection and will also charge for reverse logistics, i.e. for the return of the order to the seller.

6) Who can receive the package?
In addition to the natural or juridical person informed in the purchase order, any individual who is on the premises of the address informed as being that of the recipient is allowed to receive the package, including doormen, janitors, receptionists and others in charge of receiving parcels. The seller will not be held responsible for packages that have been lost within the delivery address, such as residential or commercial condominiums, and it is therefore the buyer's responsibility to define an address they trust for delivery.  

7) Inability to meet delivery deadlines
It is possible that due to logistical or quality problems, or some unforeseen operational issue, the seller is unable to meet the delivery deadline. In this situation, it is the seller's procedure to immediately inform the customer of the difficulties, possibly communicating the new delivery date. However, if the customer wishes, it is possible to exchange the order for other goods or even request that the order be canceled at no additional cost.  
 

For More Information
For more information, please contact me by e-mail maxflores@tinybard.art

 

Tiny Bard's Refund Policy
Thank you for shopping at tinybard.art! Refunds and/or exchanges are offered within the first 30 days of your purchase. If 30 days have passed since the date of your purchase, you will not be eligible for a refund and/or exchange of any kind.

 Eligibility for Refunds and Exchanges
- Your item must be unused and in the same condition as when you received it.
- The item must be in its original packaging.
- To complete the exchange, a receipt or proof of purchase is required.
- Only refunds on items sold at the normal price are offered; items bought on sale cannot be exchanged or refunded.
- If the item in question was marked as a gift at the time of purchase and sent directly to you, you will receive a gift credit for the value of your purchase.

Exchanges
Items are only replaced if they are faulty or damaged. If you need to exchange a product for the same item, send me an e-mail to maxflores@tinybard.art and send the product to: Rua Sargento Ricardo Schultz Marques, nº 62, apto 302, Nossa Sra. Das Dores, Santa Maria - RS, 97050-670, Brazil

Items Not Covered
The following items are not covered by the return policy:

- Promotional cards
- Gift cards

When Partial Refunds are Granted
Any item that is not in its original condition, damaged, or missing parts for reasons other than our error.
- Any item that is returned more than 30 days after delivery.
Once the product  has been received and inspected by me, I will send you an e-mail to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

 Delayed or missing refunds
- If you have not yet received a refund, first check your bank account. Then contact your credit card company, it may take some time for your refund to be officially credited.
- If you've done all this and still haven't received your refund, please contact me: maxflores@tinybard.art, 55 99975-4558

Shipping
Please do not send the product back to the manufacturer. It should be sent to the following address Rua Sargento Ricardo Schultz Marques, nº 62, apto 302, Nossa Sra. Das Dores, Santa Maria - RS, 97050-670, Brazil
- You will be responsible for paying the shipping costs for returning the item.
- Shipping costs are not subject to refund! If you receive a refund, the cost of the return will be deducted from your refund.
- Depending on where you live, the time it takes for your product to reach you may vary.
- Please note that it cannot be guaranteed that your returned item will be received by the seller.